Boiler & Plumbing services Herefordshire

We take all complaints seriously and aim to resolve them as quickly and efficiently as possible. If you have a complaint, please follow these steps:

1. Contact us: Reach out to us with your complaint via phone, use our contact form, or in-person.

2. Provide details: Provide us with all relevant details regarding your complaint, including dates, times, and any relevant documents.

3. Investigation: We will investigate your complaint thoroughly and provide you with a response within 5 working days.

4. Resolution: We will aim to resolve your complaint as quickly and fairly as possible. If we need more time, we will keep you informed.

5. Further action: If we cannot resolve your complaint to your satisfaction, you have the right to escalate your complaint further to an independent third party for further investigation.